Individually, the user is always correct. However, in the world of design, it is better to design for the "average" person rather than a specific individual. On page 96 in the book Hoekman says to "design to support a situation, not a specific user base." This is great to keep in mind while making a design. Even if a couple users request a change, you shouldn't necessarily make the change, because that would be tailoring the design to specific users. This is what user-centric approaches are.
A situation-centric approach focuses the design on a specific situation, rather than specific users. In project 2, the treadmill was designed for workouts centered around running/walking. I think that the design of the treadmill was appropriate, except for the small change that we made in the way you change speeds.
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